FAQ
FAQ
Frequently Asked Questions
Welcome to eAsloob’s central FAQ page. Below you’ll find clear, concise answers to common questions about our Virtual Assistant, Digital Marketing, IT, and Business Support services. Use the quick links to jump to a section.
General
eAsloob provides skilled Virtual Assistants and specialist teams for administrative support, data entry, accounting, marketing, content, web design, SEO, and IT services tailored to small and growing businesses.
Entrepreneurs, small businesses, agencies, accountants, real estate professionals, and marketing teams who need reliable remote support and cost-effective scalability.
Our company operates globally with staff in multiple time zones. We commonly support US, UK, and Middle East business hours and can schedule coverage to match your needs.
We serve many industries including professional services, real estate, e‑commerce, SaaS, marketing agencies, clinics, billings, and accounting, dairy farms - with specialized VA packages available.
Services & Capabilities
Administrative & executive support, calendar/email management, data entry, bookkeeping support, veterinary services, LinkedIn lead generation, social media management, content writing, web design & development, SEO, and IT & technical support.
Entrepreneurs, small businesses, agencies, accountants, real estate professionals, and marketing teams who need reliable remote support and cost-effective scalability.
Yes — our packages are modular. You can mix and match services or build a custom bundle for your priorities.
Yes. We recruit and train VAs with domain experience (accounting workflows, real estate CRMs, property listings, etc.) to hit the ground running.
Both. We handle one-off projects (website builds, migrations, audits) and ongoing retainer-based support for recurring tasks.
We commonly work with Google Workspace, Microsoft 365, Asana, Trello, Slack, HubSpot, Salesforce, QuickBooks, Xero, WordPress, Shopify, and major social platforms. If you use a niche tool, we’ll learn it or integrate via APIs where possible.
Hiring & Onboarding
Contact our sales team, share your requirements, and we’ll propose candidates and a plan. After you approve, we handle onboarding, training, and the first-week ramp-up.
Typical onboarding ranges from 3–10 business days depending on task complexity and integrations required.
Absolutely — we arrange interviews, skills tests, or a short paid trial so you can evaluate fit.
We document your processes, set up access and tools, align expectations, and run shadowing sessions until your VA reaches agreed performance levels.
Yes. We offer a replacement policy — if the match isn’t right we’ll find a better-fit VA quickly and handle transition details.
Pricing & Billing
We offer hourly retainer plans, fixed monthly packages, and project-based pricing. Rates depend on skill level and scope.
Yes — discounts are available for larger monthly hours, multi‑role packages, or annual commitments.
We accept major credit cards and bank/ACH transfers depending on your location. Invoices are issued monthly unless otherwise agreed.
Minimums vary by package. Many clients start with a small monthly retainer or a short trial project — we’ll recommend the best option for your needs.
We bill in arrears for hourly work and in advance for fixed retainers. Cancellations require notice per your agreement; unused prepaid hours may be refundable or carried forward according to the contract.
Security & Compliance
We use secure cloud systems, role-based access, encrypted file storage, and follow strict internal policies to protect client data.
Yes. We sign NDAs and follow confidentiality best practices. We also offer customizable data protection addenda on request.
We perform identity and basic background checks on team members and apply additional screening for highly sensitive roles.
We support GDPR compliance and can adapt data-processing arrangements to meet legal and contractual requirements for clients in regulated jurisdictions.
Performance & Support
Performance is tracked via agreed KPIs, regular status reports, task completion rates, and client feedback. We run periodic reviews to optimize workflows.
We recommend Slack, email, and Asana/Trello for daily coordination, with optional Zoom for weekly check-ins.
We plan backup coverage for retainers. For critical roles we provide cross-trained backup VAs to minimize disruption.
Yes — weekly or monthly reports are available depending on your plan, covering completed work, hours used, and upcoming tasks.
Technical & Integrations
Yes. We design and develop WordPress and Shopify sites, perform maintenance, migrations, and implement performance improvements.
Yes — we provide on‑page SEO, keyword research, content creation, and technical SEO audits to improve search visibility.
Yes. We integrate and sync with major CRMs (HubSpot, Salesforce) and accounting tools (QuickBooks, Xero) and can manage data imports/exports.
For advanced engineering tasks we staff senior developers or partner with trusted specialists and manage the engagement.
Legal & Policies
Ownership is assigned per contract. In most standard agreements, clients receive full ownership or an exclusive license for deliverables upon final payment.
Yes — every engagement is formalized with a statement of work (SoW) or service agreement that specifies scope, pricing, confidentiality, and termination terms.
eAsloob maintains professional liability coverage for operational assurance. Details are available on request.
Contact & Next Steps
Reach out via our contact form or email, share your core priorities, and we’ll propose a starter plan and candidate shortlist.
Prepare a short brief: tasks to delegate, access needed, expected hours, any existing SOPs, and preferred communication tools.
Yes. We can share anonymized case studies and references tailored to the service you’re considering.
Your account manager is the primary contact. We also provide an escalation path documented in your welcome packet.
Still have questions?
If you need bespoke answers, want a custom service package, or prefer a short call to discuss your needs, reply to this page or contact our support team.